Why is my roaming (Dalmar) not working?

If your roaming service is not working while abroad, try the following troubleshooting steps:

1. Restart your phone
   Turn your phone off and back on after arriving in the destination country.
2. Enable roaming
   Go to your mobile settings and ensure Data Roaming and Mobile Network are enabled.
3. Manually select a network
   Some countries require manual network selection:
   • Open Settings
   • Mobile Network
   • Network Operators
   • Disable Automatic Selection
   • Choose a supported partner network
4. Check your balance
   Ensure your line has sufficient balance for roaming services.
5. Verify SIM or eSIM status
   Ensure your Somtel SIM or eSIM is properly active and inserted.
6. Test services
   Try:
   • Making a call
   • Sending SMS
   • Using eDahab or Somtel USSD
7. Check coverage
   Roaming may not be available in all countries or locations.

Important:
• Local data bundles may not work while roaming
• Some services depend on the partner network availability

Contact Somtel Support:

call                         whatisApp

• Email: Support@somtelnetwork.net