What should I do if my router is not working?

Modified on Wed, 1 Jul at 2:29 PM

If your Bluekom router is not working, try the following steps:

  1. Restart your Bluekom router by turning it off for 30 seconds, then turn it back on.
  2. Check that the power adapter and all network cables are securely connected.
  3. Make sure the router's power and internet indicator lights are on.
  4. If the issue continues, contact Bluekom Customer Support for assistance.

For more information or assistance, contact Bluekom:

  • Call Center: 555 (Somaliland & Puntland, 7:00 AM – 10:00 PM) or 451 (South Somalia, 8:00 AM – 11:00 PM)
  • WhatsApp: +252 65 5555555 or +252 62 4400019 
  • Email: support@bluekom.net
  • Bluekom AI Assistant: Available 24/7 on the Bluekom website, Bluekom WhatsApp, and the official Bluekom Facebook page.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article