Why can't I upload a document to DahabPay?

If you are unable to upload a document to DahabPay, it may be due to one of the following reasons:

• The file format is not supported.
• The file size exceeds the maximum upload limit.
• The file is damaged or cannot be opened.
• Your internet connection is unstable.
• Temporary system maintenance or technical issues.

Before uploading your document, please ensure that:

• The document is clear and readable.
• The file is in a supported format (where applicable).
• The file size is within the allowed limit.
• Your internet connection is stable.

If the issue continues, submit a DahabPay Support & Service Request.

How to submit your request

1. Visit the DahabPay Support Portal.
2. Select Submit Request.
3. Choose DahabPay Support & Service Request.
4. Under Request Type, select Technical Issue.
5. Describe the issue and attach the document (if possible).
6. Submit your request.

What happens next?

Once your request has been submitted successfully, our Support Team will contact you if additional information or supporting documents are required. Your issue will be investigated, and you will receive updates until it has been resolved.

Need More Help?

Contact our Support Team (24/7)

• 777 (Somtel)
• WhatsApp: +252 65 8000000
• Email: dahabpay@dahabshiil.com
• Live Chat: https://dahabpay.com