Your account security is our highest priority. Fraudsters may attempt to steal your personal information through fake phone calls, SMS messages, WhatsApp messages, emails, websites, or social media pages pretending to represent Dahabshiil or DahabPlus.
Follow the guidance below to protect your account and personal information.
Never Share Your Security Information
Dahabshiil will NEVER ask you to share your:
- PIN
- One-Time Password (OTP)
- Password
- Card CVV
- Full card number
If anyone requests this information through a phone call, SMS, WhatsApp, email, social media, or any other channel, treat it as fraud and do not respond.
Use Only Official Dahabshiil Channels
Always access DahabPlus through official Dahabshiil channels, including the official mobile application, website, customer support, and verified social media accounts.
Do not trust unofficial websites, social media pages, or messages claiming to represent Dahabshiil.
Be Careful with Links
Never click on suspicious or unverified links received through SMS, WhatsApp, email, or social media.
Before entering your account information, always verify that you are using an official Dahabshiil website or application.
Protect Your Mobile Device
Keep your phone protected by using a screen lock, installing security updates, and downloading applications only from official app stores.
Do not install applications sent through links or unofficial sources.
Keep Your PIN and Password Confidential
Your PIN and password should only be known by you.
Do not share them with family members, friends, or anyone claiming to work for Dahabshiil.
If You Suspect Fraud
If you receive a suspicious message, call, email, or website request:
- Do not reply.
- Do not click any links.
- Do not share your personal information.
- Save screenshots or other evidence if possible.
- Report the incident immediately using the official Dahabshiil contact channels.
Security Reminder
Dahabshiil will NEVER ask for your PIN, OTP, password, CVV, or any confidential security information. If anyone asks for these details, it is fraud.
Need Help?
If you suspect fraudulent activity or receive a suspicious message, phone call, email, website, or social media communication, please contact us immediately.
Email: AMLHQ@dahabshiil.com
WhatsApp: +252 65 8000000
Call Centre: 777
Our team will review your report, investigate the incident, and contact you if additional information is required.
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