If your Somtel eSIM QR code is not working, it’s usually caused by one of these common issues:
Quick Checks
1. Stable Internet Connection
Make sure your phone is connected to Wi-Fi or mobile data before scanning.
2. QR Code Already Used
Many eSIM QR codes can only be scanned once. If you already installed it before, it may no longer work.
3. Phone Compatibility
Check that your device supports eSIM (not all phones do).
4. Camera Focus / Brightness
Try increasing screen brightness or printing the QR code if scanning from another screen.
5. Correct Menu Path
On your phone go to:
iPhone: Settings > Cellular / Mobile Data > Add eSIM
Samsung / Android: Settings > Connections > SIM Manager > Add eSIM
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article