My Somtel SIM shows “No Service”

Modified on Sat, 30 May at 8:20 AM

If your Somtel SIM shows “No Service”, it usually means the phone is not connecting to the Somtel mobile network. Try these steps:

Quick Fixes

1. Turn Airplane Mode ON then OFF

Wait 10 seconds, then turn it off.

2. Restart your phone

This often refreshes network registration.

3. Check Signal Coverage

Move outdoors or to another area in Hargeysa if signal is weak indoors.

4. Reseat the SIM (physical SIM only)

Power off phone, remove SIM, clean gently, reinsert.

Phone Settings

5. Network Selection

Go to Mobile Network settings

Set to Automatic network selection

If manual, choose Somtel

6. Check if SIM is Active

Try the SIM in another phone.

If it works there = your phone issue

If not = SIM/account/network issue

7. Dual SIM Users

Make sure Somtel line is enabled and selected.

If You Use eSIM

Confirm the eSIM profile is turned ON

Make sure it wasn’t deleted/reset

Try toggling the line off/on in settings