A transaction may fail for several reasons, including:
- Insufficient account balance.
- Incorrect beneficiary details.
- Transaction limits exceeded.
- Security or compliance checks.
- Network or system issues.
- Temporary service interruption.
If you believe your transaction should have been successful, submit a DahabPay Support & Service Request.
How to submit your request
- Visit the DahabPay Support Portal.
- Select Submit Request.
- Choose DahabPay Support & Service Request.
- Under Request Type, select Transaction Issue.
- Provide the transaction reference number and describe the issue.
- Submit your request.
What happens next?
Once your request has been submitted successfully, our Support Team will contact you to investigate the failed transaction and provide an update. If additional information or verification is required, our team will contact you before processing your request.
Need More Help?
Contact our Support Team (24/7)
- 777 (Somtel)
- WhatsApp: +252 65 8000000
- Email: dahabpay@dahabshiil.com
- Live Chat: https://dahabpay.com
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