A transaction may remain pending while it is being processed or verified.
Common reasons include:
- Bank processing time
- Additional security verification
- Compliance or regulatory review
- Temporary system maintenance
- Network or communication delays
If your transaction remains pending longer than expected, submit a DahabPay Support & Service Request.
How to submit your request
- Visit the DahabPay Support Portal.
- Select Submit Request.
- Choose DahabPay Support & Service Request.
- Under Request Type, select Transaction Issue.
- Provide the transaction reference number and details.
- Submit your request.
What happens next?
Once your request has been submitted successfully, our Support Team will contact you to review the transaction and request any additional information if required.
You will receive updates until the transaction investigation has been completed.
Need More Help?
Contact our Support Team (24/7)
- 777 (Somtel)
- WhatsApp: +252 65 8000000
- Email: dahabpay@dahabshiil.com
- Live Chat: https://dahabpay.com
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