A transaction can only be cancelled if it is eligible under DahabPay policies and has not been completed or settled.
To request a transaction cancellation:
- Visit the DahabPay Support Portal.
- Select Submit Request.
- Choose DahabPay Support & Service Request.
- Under Request Type, select Transaction Issue.
- Provide the transaction details and reason for the cancellation request.
- Submit your request.
Cancellation requests are subject to transaction status, verification, and applicable banking policies.
What happens next?
Once your request has been submitted successfully, our Support Team will contact you to review your request. If the transaction is eligible for cancellation, our team will guide you through the next steps and keep you updated on the outcome.
Need More Help?
Contact our Support Team (24/7)
- 777 (Somtel)
- WhatsApp: +252 65 8000000
- Email: dahabpay@dahabshiil.com
- Live Chat: https://dahabpay.com
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