If you believe a transaction was processed incorrectly or you are eligible for a refund, you can submit a DahabPay Support & Service Request.
How to submit your request
- Visit the DahabPay Support Portal.
- Select Submit Request.
- Choose DahabPay Support & Service Request.
- Under Request Type, select Refund Request.
- Provide the transaction reference number, transaction date, amount, and reason for the refund request.
- Submit your request.
Refund requests are reviewed in accordance with DahabPay policies and applicable regulations. Submission of a request does not guarantee approval.
What happens next?
Once your request has been submitted successfully, our Support Team will contact you if additional information, supporting documents, or verification is required. You will receive updates until your request has been completed.
Need More Help?
Contact our Support Team (24/7)
- 777 (Somtel)
- WhatsApp: +252 65 8000000
- Email: dahabpay@dahabshiil.com
- Live Chat: https://dahabpay.com
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